Privacy Policy

Last updated: September 2026

At sense • studio • amsterdam, we respect your privacy and handle your personal information with care.

This Privacy Policy explains what personal information we collect when you visit sensestudioamsterdam.com, place an order, contact us or subscribe to our communications, why we collect it and how we use it.

1. Who is responsible for your data?

The data controller responsible for processing your personal information is:

sense • studio • amsterdam
Bankastraat 4C
1094 ED Amsterdam
The Netherlands

Chamber of Commerce (KVK): 73556513
VAT ID: NL002475223B86

Email: info@sensestudioamsterdam.com
Telephone: +31 6 1769 3400

2. Information we collect

Depending on how you interact with our website, we may collect information including:

  • your name

  • email address

  • telephone number

  • billing and delivery address

  • order and transaction information

  • correspondence you send to us

  • newsletter preferences

  • information about your browser, device and network

  • IP address

  • information about how you use and interact with our website

We only collect personal information that is reasonably necessary for operating our website, processing orders, communicating with you and running our business.

3. Orders and purchases

When you place an order through our webshop, we process the information necessary to fulfil your purchase.

This may include your name, contact information, billing and delivery address, products ordered, payment status and other information connected to your order.

We use this information to:

  • process and fulfil your order

  • arrange delivery

  • communicate with you about your purchase

  • process returns and refunds

  • provide customer service

  • maintain legally required financial and administrative records

  • prevent or investigate fraud and misuse

The primary legal bases for this processing are performing our agreement with you and complying with our legal obligations.

4. Payments

Payments made through our webshop are processed through Squarespace Payments.

When you make a purchase, information necessary to process and secure your payment and transaction may be shared with and processed by Squarespace, its payment processor and other payment-services providers involved in completing, securing and administering the transaction.

This may include information such as your name, billing information, transaction details, payment method information, IP address, device information and other information necessary for payment processing, fraud prevention and regulatory compliance.

sense • studio • amsterdam does not directly receive or store your complete payment card or bank account details.

These providers process personal information in accordance with their respective privacy practices and applicable data-protection requirements.

5. Contacting us

When you contact us by email, telephone, a website form or another communication channel, we may process the information you provide in order to respond to your enquiry, provide customer service or deal with an order or request.

Please do not provide personal information that is not necessary for us to deal with your enquiry.

6. Newsletter & marketing communications

If you choose to subscribe to our newsletter or other marketing communications, we use your email address and any other information you voluntarily provide for this purpose.

We send marketing communications only where we have an appropriate legal basis to do so.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting info@sensestudioamsterdam.com.

Unsubscribing from marketing communications does not prevent us from sending necessary communications concerning an order you have placed.

7. Website hosting & Squarespace

Our website and webshop are hosted by Squarespace.

Squarespace processes certain information in order to provide and securely operate the website, webshop, forms, checkout and related services.

Depending on how you interact with our website, this may include information about your browser, network and device, your IP address, pages visited and information you submit through the website.

Squarespace may process certain personal information on our behalf as a service provider/data processor and may also process certain information for its own purposes in accordance with its own privacy practices.

8. Website analytics

We may use website analytics to understand how visitors find and use sensestudioamsterdam.com and to improve the website and our services.

Depending on your cookie preferences, analytics information may include:

  • information about your browser, network and device

  • your IP address

  • pages visited

  • referring pages or websites

  • clicks and interactions

  • searches

  • timestamps and general website activity

Where consent is required for analytics or similar technologies, these technologies will only be used after the required consent has been provided.

9. Cookies

sensestudioamsterdam.com uses cookies and similar technologies to operate the website and webshop, remember preferences, understand website activity and, where applicable, provide additional functionality.

Some cookies are necessary for the website and webshop to function. Other cookies, such as analytics or marketing cookies, are used only where permitted and, where required, after you have provided your consent.

For detailed information about the cookies and similar technologies used on our website, their purposes and durations, and how you can manage or withdraw your consent, please see our Cookie Policy.

10. Who we share information with

We do not sell your personal information.

We may share personal information where necessary with service providers that help us operate our business, including:

  • our website and ecommerce platform

  • payment processors

  • delivery and postal providers

  • email and newsletter services

  • IT and technical service providers

  • accounting and administrative service providers

We may also disclose information where required to comply with a legal obligation, court order or legitimate request from a competent authority.

We only share information that is reasonably necessary for the relevant purpose.

11. International data transfers

Some of the service providers we use may process or store personal information outside the European Economic Area.

Where personal information is transferred internationally, we rely on appropriate safeguards as required under applicable data protection law.

12. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or for as long as required by law.

Certain information connected to purchases, invoices, payments and our financial administration must be retained for the applicable statutory retention period.

Other information, such as customer enquiries, is retained only for as long as reasonably necessary to handle the enquiry and any related matters.

Newsletter information is generally retained until you unsubscribe or otherwise withdraw your consent, unless we have another lawful reason to retain certain information.

13. Your privacy rights

Under the General Data Protection Regulation (GDPR/AVG), you may have rights concerning your personal information, including the right to:

  • access the personal information we hold about you

  • request correction of inaccurate or incomplete information

  • request deletion of your personal information in certain circumstances

  • request restriction of processing

  • object to certain processing

  • withdraw your consent where processing is based on consent

  • receive certain personal information in a portable format

To exercise your privacy rights, contact info@sensestudioamsterdam.com.

We may need to verify your identity before responding to a request.

You also have the right to lodge a complaint with the competent data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

14. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Children's privacy

Our webshop is not specifically directed at children, and we do not knowingly collect personal information from children where parental consent would be required.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable law.

The latest version will always be published on this page together with its most recent update date.

17. Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

sense • studio • amsterdam
Bankastraat 4C
1094 ED Amsterdam
The Netherlands

info@sensestudioamsterdam.com
+31 6 1769 3400