Shipping

sense • studio • amsterdam is a small independent studio. Our products are prepared, finished and packed by hand in Amsterdam.

Orders are usually dispatched within 1–3 working days after payment has been received. Occasionally, a product may need a little more time to be freshly prepared or finished by hand. In these cases, dispatch may take up to 7 working days.

Once your order has been shipped, you will receive a confirmation by email.

We currently ship directly through our webshop within the Netherlands. Shipping costs are calculated and displayed at checkout before you complete your order.

For deliveries to other EU countries, please contact us at info@sensestudioamsterdam.com before placing your order.

Please make sure that your delivery address is complete and correct when placing your order.

Returns & right of withdrawal

For purchases made through our webshop, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please notify us within this period using the withdrawal function available on our website or by emailing info@sensestudioamsterdam.com.

Please contact us before sending a return. We will confirm receipt of your return request and provide you with the return instructions.

After notifying us of your withdrawal, you have 14 days to return the product.

The direct cost of returning the product is your responsibility.

Condition of returned products

Please handle our products with care. During the withdrawal period, you may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, as you would be able to do in a physical shop.

Products should be returned complete and, wherever possible, with their original product packaging, labels and branded materials.

Products that have been used, for example, a candle that has been burned or incense that has been burned, consumed or is incomplete, may have significantly reduced value.

If a returned product or its original product packaging has been used, damaged, altered, is incomplete, or has otherwise been handled beyond what is reasonably necessary to inspect it, any resulting reduction in value may be deducted from your refund in accordance with applicable law.

The shipping box or other outer packaging used solely for transportation does not need to be returned.

Refunds

Once we receive your return, we will inspect the returned product and confirm receipt.

We may withhold reimbursement until we have received the returned product or you have provided evidence that it has been sent back, whichever occurs first.

If you withdraw from your entire order, we will refund the purchase price together with the original cost of our standard delivery method, as required by law. Additional costs resulting from choosing a more expensive delivery method are not refundable.

If you return only part of an order, the original delivery costs are not refunded.

The cost of sending your return back to sense • studio • amsterdam is your responsibility and is not reimbursed.

Any reduction in value resulting from handling or use beyond what is reasonably necessary to inspect the product may be deducted from the refund.

Refunds are made using the same payment method used for the original purchase, unless otherwise agreed.

Damaged, defective or incorrect products

Every order is prepared and packed with care. If your order arrives damaged or defective, or you receive the wrong product, please contact us as soon as possible at info@sensestudioamsterdam.com, preferably including your order number and photographs of the issue.

We will work with you to find an appropriate solution.

Your statutory rights regarding defective or non-conforming products are not affected by this policy.